Terms And Conditions

Fast Sign Installers Pricing and Service Agreement

General Terms of Service
This agreement is between Fast Sign Installers and any person authorized to order and enter into an obligation to pay for services from Fast Sign Installers, hereafter in this agreement referred to as “Customer”:

1. All orders must be received via this SignTraker web site; NOT through Facebook, Intuit, QuickBooks invoices, email, voice mail, fax, or 3rd party messages of any type or kind. Fast Sign Installers cannot be responsible for orders that are not received through SignTraker.

2. Fast Sign Installers recommends that all Customers order sign activity themselves through their SignTraker web access account, which is provided at no charge to all Customers to assure sign service correctness and avoid any unnecessary additional charges resulting from erroneous orders. Phone orders may be accepted by Fast Sign Installers as a courtesy to the Customer, however, in electing to place a verbal (phone) order the Customer agrees to waive all warranties pertaining to the correctness of the installed sign panel and rider arrangement, sign panel and/or rider availability, installation date, location, and quantity of installations. Effective January 1st, 2017, orders placed by Customers via phone are subject to a Convenience Fee of $5.00 per order.

3. Fast Sign Installers must obtain marking of underground utilities from local utility marking companies prior to installing your sign. Marking of underground utilities is required by law in all service areas. As a convenience to you, Fast Sign Installers will submit a marking request on your behalf and manage the utility approval process, however, the customer is responsible for marking all private underground facilities, such as sprinkler systems or electric dog fences. Fast Sign Installers accepts no responsibility for damage to these or other underground facilities not identifiable by utility marking companies.

4. To minimize necessary or “excess” marking of underground facilities, Fast Sign Installers recommends that Customers specifically identify the desired location of the sign by marking the location with a small white painted circle or white marking flag. Utility markings will only be made by the utility companies if the desired location is within 10 feet of the desired location. {{Fast Sign Installers}} provides all Customers with FREE marking flags for this purpose, which are available upon request. Fast Sign Installers is not responsible for “excess” markings made by utility marking companies.

5. The standard Fast Sign Installers sign service includes reasonable care and warehousing of your sign panels and riders. Incidental scratches, dents and bent corners should be expected when warehousing, inventorying, transporting, and installing panels on realty posts. Wind whipped panels, vandalism, detached/fallen panels and other acts of God can contribute to aforementioned panel characteristics and Customer agrees that Fast Sign Installers is not responsible for such damage. During the time the material is installed and in use, it is deemed to be in the custody of the Customer and is not insured by Fast Sign Installers against theft, damage, or other loss. Fast Sign Installers encourages Customers to visit installation addresses to confirm acceptable conditions.

6. The Customer is responsible for the sign post from the time of installation until the time Fast Sign Installers picks it up. Sign posts are being leased to the Customer. If the sign post is lost, damaged, stolen or vandalized during the lease period, Customer is subject to Fast Sign Installers lost post fee in effect at time of order. Further, the Customer must place a removal order via this SignTraker website to remove the post at the conclusion of the listing. If failure to order a removal results in the post becoming lost or missing, it will result in the Customer being subject to Fast Sign Installers lost post fee in effect at time of order.

7. The Customer agrees that unless the Customer specifically marks the desired area they wish to have the sign post installed prior to our arrival, that the installer’s opinion of the best location is final. If the Customer requests we move the post after installation, a re-installation charge in the amount of the initial installation shall be applicable.

8. Unless extended credit terms have already been established in advance, the Fast Sign Installers service invoice is due upon receipt. Late charges will apply for unpaid invoices over 15 days. The sign post will be removed from the property if the invoice becomes past due. The Customer is responsible for all fees pertaining to collection of past due amounts, including the standard Fast Sign Installers Past Due Collection Processing Fee of $150 per past due invoice, accrued interest as allowed by law, filing and service fees, and all attorney fees and other related expenses incurred by Fast Sign Installers related to collection of past due amounts.

9. If extended credit terms have NOT been established by you, your office, or your Broker (as applicable) in advance, prepayment for installations or related services is required at the time of your order. We will process a credit card supplied by the you, your office, or Broker (the “payer”) prior to confirming your order:

Card types. We can provide processing of Visa, MasterCard, and Discover credit and debit cards.
Processing success. If the credit card provided is successfully processed (i.e., authorized and funding captured), your order will be noted as “Paid” and processed for completion.
Processing failure. If the credit card provided CANNOT be successfully processed, the order submitted shall be noted as “Payment Pending” and will NOT be processed. You are responsible for providing a valid credit card for payment through our SignTraker portal. Credit card payments by phone cannot be accepted.
Credit card retention. The SignTraker will retain one (1) credit card per payer. Payment for services cannot be “split” amongst different payers.
Credit card protection. Only the payer will have access to the credit card details. Fast Sign Installers has no access to card holder card details. Fast Sign Installers cannot update or edit credit card details.
Credits and additional amounts due. If changes subsequent to submission of your original order result in a net amount that is not the same amount paid at the time of your order (for example, the addition or removal of service items), we will establish a credit amount or additional amount due, as appropriate, on the payer’s account. This amount is posted to the payer’s account (finalized) upon confirmation that the installation or service has been provided.
If a credit is due to the payer, the credit shall be recorded on the payer’s account and automatically applied (or portion thereof) by us to the payer’s next order in the form of order adjustment (credit). The price of the user’s order, and the Sales Receipt created, will reflect a lower price by the amount of the applied credit.
If an additional amount is due, the amount due shall be recorded on the payer’s account and automatically applied by us to the user’s next order in the form of order adjustment (upcharge). The price of the user’s order, and the Sales Receipt created, will reflect a higher price by the amount of the applied past due amount.
Order cancellations/refunds. If an order is canceled outright by the user or the Licensee, the SignTraker system will provide a refund in full to the payer. Partial refunds will not be processed; credits and amounts due will be processed as described above.
Orders placed by Fast Sign Installers. If you contact Fast Sign Installers by email, phone, or by any other means other than your SignTraker account to manually process an order on behalf of you, your office, or Broker, you agree that a manual service charge may be applied and that you authorize Fast Sign Installers to automatically utilize the credit card you have previously placed on your account for payment of the manually requested services, including the manual service fee.
10. Pricing includes ONE trip to install the sign post and ONE trip to remove the sign post. Additional trips to re-install the post, remove the post (from the property or a secondary location) or trips to offices / homes to pick up agent’s materials such as panels or riders will result in additional trip charges.

11. If asked to drill holes in agents / company panel, Fast Sign Installers will not be responsible for damage to the panel as a result of the drilling.

12. Fast Sign Installers will install sign post(s) on vacant lots, or lots with buildings under construction. It is the responsibility of the Customer to properly identify the property with a Fast Sign Installers marker flag (available upon request for FREE), lot number sign, or marked address to properly identify the property for our installer. Failure to properly mark a property may result in duplicate trips and additional trip charges incurred by the Customer if the installer cannot unambiguously determine the correct property location. Fast Sign Installers will not be responsible for any property damage (such as lawn or landscape), Fast Sign Installers re-installation fees, or other liability of any kind if the sign post if installed on the wrong property due to incorrect marking of the property by the Customer. Customer agrees to assume sole responsibility for all property damage (such as lawn or landscape), {{Fast Sign Installers}} re-installation fees, or other liability due to incorrect marking of the property by the Customer.

13. Leasing fees (installation fees) of the sign post provide for installation of the post for a Basic Rental Period of 180 days. At the expiration of the Basic Rental Period, a renewal fee (a service Rebill) will be charged to the Customer for each renewal period (thereof) until the sign post is removed. The renewal fee is subject to annual increases without execution of new service agreement or portion Fast Sign Installers will notify the Customer via email prior to expiration of the Basic Renewal Period and each subsequent renewal period that a service Rebill is pending, so that the Customer can order a post removal and a service Rebill be avoided. If the Customer does not order a removal prior to the expiration of the Basic Rental Period or subsequent renewal period(s), the Customer agrees the service Rebill fee(s) shall be applicable and due as invoiced.

14. Fast Sign Installers warrants that each post installed will be done so in a professional, courteous manner, with the installation location of the sign selected by our installers using their experience, best judgment, utility service demarcation, and consistent with the requirements (if any) established by the local utility services and/or community by-laws. Due to the varied nature and specificity of community by-laws, the Customer is responsible for communicating such requirements to the Company at the time of their order. The Customer acknowledges that the ‘Notes’ field of the SignTraker order form is available for this purpose. If the Customer desires that a sign be moved, or if moving the sign becomes required to comply with community regulation or by-laws, a trip charge will be applied if the new sign location was not requested (marked) by the Customer prior to installation or if the Customer failed to advise the company of any applicable signage regulations or by-laws. A trip charge is automatically applicable to all sign movement service requests received 7 days after initial sign installation

15. If a problem develops with the sign installation, for example, the sign post is found to be leaning or panels become separated (unhooked), FSI will correct this problem at no charge. Services that are not covered under this Service Warranty include: (a) relocation of an installation if the broker or agent’s original location request could not be satisfied because it is improper (for example, placement on public property) or illegal (placement too close to roadways or other regulated rights of way), or unsafe in the judgment of the installer (i.e., over or near utilities); (b) repair of the panels, riders, or post due to theft or damage caused by vandalism, service persons other than FSI (i.e., garbage collectors, snow plows, etc.), or acts of God (wind, flood or tornado); and (c) leaning posts beyond 14 days (2 weeks) from the installation date. Applicable relocation fees, trip charges, etc. are as shown in the Pricing Summary, below. A standard Service Fee of $20.00 shall apply in all other cases.

16. If the Customer elects to borrow a sign rider from the available Fast Sign Installers rider library, the Customer is responsible for the rider from the time of installation until the time Fast Sign Installers picks them up. These riders are being loaned to the Customer. If the rider is lost, damaged, stolen or vandalized during the lease period, Customer is subject to the Fast Sign Installers lost rider fee in effect at time of order.

17. If FSI waives billing for a particular incident as a professional courtesy or in consideration of other matters, you agree that such courtesy will not constitute a revision of this warranty, nor a binding precedent for similar situations as may arise in the future.

18. Any pictures of Fast Sign Installers post installations remain the property of Fast Sign Installers and may be used for public viewing on various public outlets, such as social media, print, or the Fast Sign Installers website.

19. The Customer agrees that all communications pertaining the Fast Sign Installers sign service such as installation and removal notices, rebill notifications, etc. as well all communications regarding invoicing, billing, updates to this service agreement and all other matters shall be via email at the Customer email address of record, defined as the address provided by the Customer upon opening of their Fast Sign Installers sign service account. The Customer agrees to keep this email address up to date, and the Customer acknowledges that they may update their address of record at any time via editing of their personal SignTraker account profile. The Customer agrees to be hold Fast Sign Installers harmless for failure to receive any Fast Sign Installers communication if the Customer does not update their own email address of record via their personal SignTraker account profile.

Service Pricing
Important Note regarding expedited installation services: ‘Same Day’, ‘Next Day’, etc. refer to the same day, next day, etc. from the day that Miss Utility notifies Fast Sign Installers that your listing property has been marked. Fast Sign Installers can not install a sign until Miss Utility has marked the property.

Standard Installation: Standard installations include post installation, any panels and riders hung during the initial installation, installation within two business days.

Next Day Installation: This includes all standard services, completed the next business day.

Same Day Installation: This includes all standard services, completed the same business day, if available.

Weekend Installation: This includes all standard services, completed on a weekend day, if available.

If your installation request involves expedited service (next day, same day, or weekend day), or is outside our standard service area, we’ll let you know what extra charges will apply, if any, while you are creating your order. You will always be able to make an informed ordering decision!

Pricing Summary
We accept payment in the form of VISA, MasterCard, or Discover. Unless credit terms have already been established in advance, payment must be received before your installation will be scheduled.

Below is an explanation of the pricing applicable to your account:

Standard Pricing
A clean, fresh post installed within three business days (mandatory utility marking waiting period) our reliable standard service! We’re looking forward to bringing you the benefits of SignTraker® for tracking your active signage, 24 hour ordering, and service savings from Fast Sign Installers.

Sincerely,

Fast Sign Installers